Customer Service

Cool Fans Online's customer service goal is simple: We are committed to providing our customers total satisfaction. Every time. Guaranteed. Contact us at Sales@CoolFansOnline.com or by calling our toll-free number: 888-407-4047.

We check e-mails numerous times each day and will respond within one business day (and often on non-business days). If a response will take longer than one business day, we will write to explain that and give you an estimate of how long it will take to get an answer.

We ship 99% of our orders within 2 business days. If you order priority shipping or request that we expedite your order, we will almost always ship within one business day. If you need your package shipped same-day, please contact us first. We will try but often cannot ship same-day.

Please feel free to drop us a line to share your thoughts on the site, our products or our service; all comments welcomed.

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